If you can’t open Premiere Pro, you can manually delete the media cache by navigating to the location. Deleting all media cache files will actually delete all of the files, so select this to clear your cache completely. The first option only deletes files that can no longer be found in projects, so that’s not what we want. Clicking the delete will pop up another window that asks whether you’d like to delete unused media cache files or all media cache files. You’ll see a Remove Media Cache Files button. To delete the cache, open Premiere Pro without opening up a project, then click on Edit, then Preferences, then Media Cache.
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